100% Excellent Customer Service, 100% Money Back Guarantee and 100% satisfaction on all orders!

 

Customer Service

We are here to help you and we pride ourselves on maintaining excellent customer service levels, speedy delivery and great value for money and hope that you will be very happy with the service you receive from us.

 

We love to receive positive feedback from all of our customers, to make sure we are on track with our service, so please let us know of any comments you may have regarding our products, delivery, customer service etc – we will be only too pleased to hear from you.

 

I or any member of the sales team can be easily contacted by calling 0121 270 6214 or emailing  sharon@artificialorchids.co.uk should you have any queries about this or future orders, or if you need any help or advice regarding any of our products.

 

Thanks again for choosing to purchase from us, we will make every effort to make your shopping experience with us a pleasant hassle free one and look forward to hearing from you again soon!

 

All items sold are guaranteed to be 100% new and unused.

 

Payment Terms

For your security and convenience, we take payments via PayPal. As soon as we have received your payment, we will speedily pop your order in the post.

 

Free P&P Terms and Conditions

All orders come with 100% free postage and packaging, as per the rules below:

Orders placed before 1pm: All orders placed before 1pm will be dispatched the same day.

Orders Placed after 1pm: All orders placed after 1pm will be dispatched the next working day.

 

*We post items out Monday-Friday only. Please note that we do not post out any orders on Sundays and Bank Holidays.

Although we pack all of our items for a secure delivery, accidents can sometimes happen in transit, in which case we will endeavour to replace the product or provide you with a refund if such an unfortunate incident takes place.

 

Returns Policy

To be eligible for our 100% Money Back Guarantee the item In this instance we will refund 100% of the money received for the item.

In order to return an item, please notify us through the email system at admin@artificialorchids.co.uk before sending the item back to us. All returns must be dispatched within 28 days to be eligible for a refund. Should you have exceeded the 28 day return period we will endeavour to extend the notification period where possible.

 

Benefit from our ‘No Questions Asked’ Refund Policy

If you no longer wish to keep the item and are not happy with your purchase, we accept returns for items that are sent back to us un-used in the original packaging and in the same condition as when they were sent out to you, within a 28 day period.

 

Items Received Damaged or Faulty

If in unfortunate circumstance your item(s) arrive damaged, with damaged packaging, or you have any problems with your purchase, please contact us immediately and we will rectify the situation. We would appreciate that you do not leave negative feedback on our system before contacting us to replace the affected item.